Mobile

Frequently Asked Questions

Will there be any down time transferring over to Bluetone?

If customers are migrating over on the same network i.e. O2 to Bluetone O2 then this should be a seamless transfer with no down time. If customers are changing network i.e. porting from O2 to Bluetone Vodafone then they may experience some down time on the day of transfer but services should return to normal within the same day.

Can I keep the same number?

Yes you can, regardless of network choice we can easily facilitate a move from network to network without having to issue new numbers. If a customer has a requirement for a different number though this can also be achieved very easily.

How do I transfer details from my old handset to the new one?

Bluetone offer one to one technical support on any products we’ve issued so if you’re moving from a Samsung to an iPhone we can offer all the technical support required.

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Mobile

Frequently Asked Questions

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Mobile

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